Orders & Shipping
What shipping do you offer?
We offer the following shipping options:
Tracked 24: Tracking to delivery point, SMS / Email notifications, Insured and aims for next working day delivery.
Tracked 48: Tracking to delivery point, SMS / Email notifications, Insured and aims to deliver in two to three working days.
International Tracked & Signed: Europe Delivery aim: 3 – 5 working days, Worldwide delivery aim 5 – 7 working days and fully tracked to delivery point
How do I track my order?
Once your order has been dispatched, you’ll receive a confirmation email with tracking details where applicable.
Please check your spam or junk folder if you don’t see it.
Royal Mail Tracking
To track your order head over to the Royal Mail tracking site
You will need your tracking number which would have been emailed to you once your order has been dispatched.
How long does delivery take?
In-stock items are usually dispatched within 1–3 working days.
Custom or made-to-order items will show a lead time on the product page.
Delivery times may vary during busy periods.
Do you ship outside the UK?
Yes, we ship internationally.
Shipping options and costs are shown at checkout. If you can’t see your country please get in touch via email.
International orders may be subject to local taxes or customs charges.
Can I change or cancel my order?
If your order hasn’t yet been dispatched, we’ll do our best to help.
Please contact us as soon as possible with your order number.
Payments, Pricing & Discounts
What payment methods do you accept?
We accept major debit and credit cards and other secure payment options displayed at checkout.
Are your prices inclusive of VAT?
SAR Store is not currently VAT registered, so VAT is not charged on orders.
How do I use a discount code?
Discount codes can be entered at checkout. Only one discount code can be used per order unless stated otherwise.
Do you offer SAR team or bulk discounts?
Yes. We support SAR teams, emergency services and volunteer organisations.
Please contact us with item details, quantities and deadlines for a tailored quote.
Returns & Refunds
What is your returns policy?
Unused items can usually be returned within 14 days of delivery. Items must be unused and in original packaging. Custom or personalised items cannot be returned unless faulty.
You have a duty of care to look after the item while it is in your possession.
Our full refund and returns policy can be found here
How do I start a return?
Please contact us before returning any item. We’ll confirm eligibility and provide return instructions.
When will I receive my refund?
Refunds are typically processed within 5–7 working days once the item has been received and inspected.
Custom Kit & SAR orders
Do you offer custom SAR badges and kit?
Yes. We specialise in custom SAR badges, patches and made-to-order kit developed with SAR teams.
How do I order custom items?
Contact us with your design or idea, quantity required and any deadlines. We’ll guide you through the process and provide a quote.
Products, Warranty & Safety
Is your kit tested for Search & Rescue use?
Yes. SAR Store is run by active SAR volunteers and much of the kit we sell is field-tested in real SAR environments.
DO products come with a warranty?
Manufacturer warranties apply where provided. If an item appears faulty, please contact us with details and photos.
Are there age restrictions on certain products?
Yes. Some items such as knives and multi-tools are age-restricted under UK law. You must be 18 or over to purchase these items.
Darn Tough Warranty
Unconditionally Guaranteed for Life!
If they aren’t the longest lasting socks you’ve ever owned, you can return them to Darn Tough for another pair!
No receipt needed, just the pair in question.
Just follow the easy 4 step warranty process here
Things not covered:
- Animal Destruction
- Burned
- Lost in Laundry
Contact & Support
I still have a question - how do I contact you?
If your question isn’t answered here, please visit our Contact Us page. We aim to respond within 2-3 working days.