Last updated: 24/01/2026
These Terms & Conditions apply to the use of this website and any purchases made from SAR Store via www.sarstore.co.uk.
Please read them carefully before placing an order.
1. About Us
SAR Store – The Search & Rescue Shop
Operated by: Luke Stonestreet
Email: shop@sarstore.co.uk
SAR Store is a UK-based business supplying specialist equipment to Search & Rescue volunteers, professionals, and related organisations.
2. Definitions
“We”, “us”, “our” means SAR Store
“You”, “customer” means the individual placing an order
“Consumer” means an individual acting for purposes wholly or mainly outside their trade, business, or profession
“Goods” means products offered for sale on our website
These Terms apply to consumer purchases. Business or bulk customers may be subject to separate terms.
3. Acceptance of These Terms
By placing an order on our website, you confirm that:
You have read and accepted these Terms & Conditions
You are legally capable of entering into a contract
Acceptance is confirmed at checkout.
4. Products & Descriptions
We take reasonable care to ensure that product descriptions, images, and specifications are accurate.
However:
Images are for illustrative purposes only
Colours, materials, or finishes may vary slightly
All products are subject to availability
We reserve the right to amend or withdraw products at any time.
5. Pricing & Payment
All prices are shown in GBP (£)
Prices include VAT where applicable
Delivery charges are shown separately at checkout
We reserve the right to correct pricing errors. If this affects your order, we will contact you before processing.
Payment must be received in full before goods are dispatched.
6. Order Process & Contract Formation
Placing an order constitutes an offer to purchase
You will receive an order confirmation email
A contract is formed only once we dispatch the goods
We reserve the right to refuse or cancel an order at any time before dispatch.
7. Delivery
Delivery times are estimates only and may vary.
Risk in the goods passes to you once delivered to the address provided.
Ownership of goods passes once full payment is received.
If a delivery is returned to us due to incorrect details or failure to collect, additional delivery charges may apply.
8. Custom & Personalised Products
Custom or personalised items (including badges, modified kit, bespoke products):
Are made to order
Cannot be returned for change of mind
Are only refundable if faulty or not as described
Please ensure all details provided for custom work are correct before approval.
9. Returns & Refunds
Our Refunds & Returns Policy forms part of these Terms.
You can view it here:
👉 https://sarstore.co.uk/refund_returns/
Nothing in these Terms affects your statutory rights under UK consumer law.
10. Faulty or Incorrect Goods
If goods are faulty, damaged, or not as described, your rights are protected under the Consumer Rights Act 2015.
In such cases:
We will offer a repair, replacement, or refund
We will cover reasonable return costs where required
Please contact us as soon as possible with details.
11. Intellectual Property
All content on this website — including text, images, logos, designs, and branding — is the property of SAR Store unless otherwise stated.
You may not:
Copy or reproduce content for commercial use
Use SAR Store branding without permission
Customer reviews remain the intellectual property of the reviewer, but by submitting them you grant us a licence to display them.
12. Website Use
You agree not to:
Misuse the website
Attempt to gain unauthorised access
Introduce malware or harmful code
Use the site for unlawful purposes
We reserve the right to restrict or terminate access where misuse occurs.
13. Limitation of Liability
Nothing in these Terms limits our liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded by law
To the extent permitted by law, we are not liable for:
Indirect or consequential losses
Loss of profit, business, or opportunity
Our total liability is limited to the value of the goods purchased.
14. Privacy & Data Protection
Your use of this website is subject to our Privacy Policy, which explains how we handle personal data:
👉 https://sarstore.co.uk/privacy-policy/
15. Changes to These Terms
We may update these Terms from time to time.
The version in force at the time of your order will apply.
Continued use of the website constitutes acceptance of updated Terms.
16. Governing Law & Jurisdiction
These Terms are governed by English law.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Contact Us
If you have any questions about these Terms & Conditions, please contact us: